FAQs
Q: Is there any specific advice you can give to a first-time renter?
A. Speak to our team. They will be happy to guide you through all of the steps.
Q: Will I be allowed to sublet my apartment?
A. Please speak to our leasing team about available sublet options.
Q: If I transfer from one apartment community to another, will my security deposit transfer to the new community or do I need to pay another security deposit to the new community?
A. Please speak to our leasing team about available transfer options.
Q: Does this community offer a bonus if I was referred by one of my friends?
A. We do offer a referral bonus. Please speak to our team about the current offering.
Q: Which provider can I use for internet and cable?
A. You are able to select your own service provider.
Q: How do I set up my utilities?
A. Our team will help you set up your water service. You are free to choose an electricity and wifi vendor of your choice.
Q: Which utilities are included in my rent?
A. Heat is included with your rent.
Q: Am I required to purchased renter's insurance?
A. We require all residents to carry sufficient resident insurance for personal property and public liability.
Q: How do I pay my rent online?
A. You can pay through our resident portal/app.
Q: What are my options for paying my rent?
A. You can pay by cheque, debit in our office, bank draft or credit card (with a processing fee). You can also set up automatic payment with your bank.
Q: How much will I pay up-front costs when I sign the lease?
A. You will be required to pay first and last months rent.
Q: How do I apply for an apartment?
A. You can apply in person with our team or directly online through our website.
Q: How accessible is the management at the local office?
A. Our management is available anytime during standard business hours. The concierge is available 24/7 to assist otherwise.
Q: Do I have to make an appointment or do you accept walk-ins?
A. No appointments are necessary. You are free to stop by anytime during our active leasing hours.
Q: Are there building quiet hours or fees for using communal spaces?
A. No. There are no specific quiet hours or fees for using communal spaces.
Q: What are the hours of the fitness center?
A. Our fitness centre is open from 5:00 AM to 11:00 PM daily
Q: If I have a package delivered, will you hold it at the leasing office?
A. Yes. Our concierge will accept parcels on your behalf.
Q: Do you offer Short Term leases?
A. We offer one year leases only.
Q: Do you offer furnished apartments?
A. No. We do not offer furnished apartments.
Q: What appliances are standard?
A. Fridge, Stove, Microwave, Washer and Dryer all come standard.